Caring and Integrated Management for Sustained Water and Sanitation Services

The 21st AGUASAN workshop to the topic “Caring and Integrated Management for Sustained Water and Sanitation Services” explored the potential for maintaining the water supply and environmental sanitation services with a caring and integrated management (CIM) practice. A caring and integrated management is an entrepreneurial mindset and management practice caring in a responsible and proactive way for sustained services and satisfied clients, considering at the same time in an integrated manner all relevant factors for an effective and efficient management system like infrastructure or human resources. In an introductory case study the caring and integrated management practice of the Technische Betriebe Weinfelden, the utility of the municipality Weinfelden (Switzerland) was presented. The potentials of a CIM were further explored with four case studies from Mozambique, Peru, Bangladesh, and Mauritania. The participants concluded that a caring and integrated management practice is a useful and practical way to improve the management of existing water supply and sanitation systems and to ensure the sustainability in the long run.